Credits returned
- If we can't deliver a reservation you placed (for example, no suitable reservation can be made for your route and dates), the credits it used go back to your balance.
- If you cancel a reservation before we start preparing it, email us with the order number and we'll return its credits.
- If our documents contain an error we made and we can't correct it in time for your stated appointment date.
Subscription payments
- You can cancel anytime; your plan stays active until the end of the period you've paid for, and you won't be charged again.
- If you subscribed by mistake and haven't used any credits from that payment, email us within 7 days for a full refund of that payment.
- We don't refund partial months or unused credits otherwise, and credits can't be exchanged for cash.
Not covered
- Reservations delivered as ordered, including when a visa is refused — we can't influence visa decisions.
- Details you entered incorrectly (such as a name spelling or date). We'll correct them as a change where possible.
- A reservation's hold period ending after delivery, which is set by the airline or hotel.
How to request
Email support@dummyticker.store from your account email with your order number. Returned credits appear in your dashboard; approved payment refunds are issued through Polar to the original payment method, and your bank decides how long they take to appear.
Prices
Current plans: Starter $15/month (3 credits), Pro $39/month (10 credits), Agency $99/month (30 credits). There is no free plan.