Your reservation PDF shows a booking reference (PNR). Here's how to look it up yourself, and what to check.
1. Find the right reference and airline
The PNR is usually a six-character code of letters and numbers. Check which airline the flight is with: the flight number starts with the airline's two-character code (for example, flight BA 117 is a British Airways flight), which tells you whose website to use. If the reservation was made through a booking system, the airline may show its own reference for the same booking — use the one printed for that airline.
2. Open the airline's Manage Booking page
Most airline websites have a page called Manage booking, My trips or Retrieve booking. You'll typically need:
- The booking reference (PNR)
- The passenger's last name, exactly as on the booking
3. Check these details
- Every traveller's name matches their passport.
- Dates and flight numbers match your visa application form.
- The route (including any connections) is the one you expect.
If the lookup fails
Some airlines don't show unpaid reservations on their public pages, and every unpaid reservation has a time limit set by the airline. If a lookup fails or details look wrong, email us with your order number from your dashboard and we'll check it — before your appointment, ideally.
Timing tip
Because unpaid reservations expire, order close to your appointment or submission date rather than months ahead. Read more on reservations vs tickets.